Frequently Asked Questions

What is a low pH cleanser and why is it important for the skin? A low pH cleanser is a type of facial cleanser that has a pH level close to that of the skins natural pH, which is on average pH 4.7. This is important because the natural pH of healthy skin should be maintained at this level, and using a cleanser with a pH level that is too high can disrupt the skin's natural acid mantle, leading to dryness, sensitivity, and increased risk of breakouts. A low pH cleanser helps to maintain the skin's natural pH balance and can be especially beneficial for those with sensitive or acne-prone skin.

Traditional high pH cleansers, such as many soap-based cleansers, have a pH level that is often above 7. These types of cleansers can be harsh and stripping, as they can disrupt the skin's natural acid mantle. In contrast, low pH cleansers are formulated to be gentle and maintain the skin's natural pH balance, making them less likely to cause dryness, sensitivity, or breakouts.

Yes, a low pH cleanser can be used in conjunction with other types of skincare products, such as serums and moisturizers. In fact, using a low pH cleanser as the first step in your skincare routine can help to prepare your skin for the benefits of these products, as a healthy pH balance is important for optimal skin absorption.

Low pH cleansers are suitable for all skin types, although they may be especially beneficial for those with sensitive or acne-prone skin.

Some potential benefits of using a low pH cleanser in your skincare routine include:

- Maintaining the skin's natural pH balance
- Preventing dryness, sensitivity, and breakouts
- Improving the skin's overall texture and appearance
- Preparing the skin for the benefits of other skincare products
- Supporting a healthy acid mantle, which can help to prevent signs of aging and protect against environmental stressors.

Customer Reviews

Based on 14 reviews
Jane Hill
Silky and nourishing

I absolutely love this skincare range. I haven’t ever regularly used serum before this, but the quality of my aging skin has improved so much. It has helped to balance my skin tone & my skin always feels plump, dewy and smooth. I highly recommend this product. It lasts for a long time as you only use a little each application.

Nicole Walker

Biome Ceramide Active Serum

Sarah Crawford

Easy and smooth to apply. I probably shouldn’t be applying it to the under eye area as I wake up with puffy eyes. Or is it fine to use on this delicate skin area?

Thank you for reaching out to us with your question about the suitability of our product for the under-eye area. Our serum is designed with safety in mind, and we have taken great care in formulating a product that is safe for use on the skin, including the delicate under-eye area. We have carefully chosen ingredients that are known for their gentle and non-irritating properties. These ingredients are commonly used in skincare products formulated for sensitive skin, including the delicate eye area. Before our product is released to the market, it undergoes rigorous testing to ensure its safety and efficacy. We comply with industry standards and regulations to meet the highest safety requirements for cosmetic products.

However, it's important to note that individual reactions can vary. Some people may be more sensitive. If you consistently experience puffiness after using our product around the under-eye area, we recommend discontinuing its use in that specific area.

Aleisha L
Exceptional Serum

The Active Serum smooths on and absorbs into the skin beautifully, leaving it looking and feeling hydrated, silky and radiant. I also find it doubles as a good primer for my makeup. The benefits it has on the skin are noticeable overnight. This serum is perfect for my sensitive skin, it evens out skin tone, brightens and minimises and softens fine lines. I don’t need need to use an eye cream with the serum. It has addressed all of my skin concerns including dehydration, ageing and scarring. I have been asked a few times by different people what skincare I use. During and post miscarriage and Covid, the Eunoia range has been a saving grace to the health and beauty of my skin.

Thank you so much for taking the time to leave such a detailed and glowing review of our Active Serum. We are delighted to hear that the serum has had such a positive impact on your skin, helping to address a range of concerns including dehydration, ageing, and scarring. It's great to know that it doubles as a good primer for your makeup as well. We are especially glad to hear that our Eunoia range has been a saving grace for you during difficult times, such as your miscarriage and the Covid pandemic. We are so happy that our products have been able to contribute to the health and beauty of your skin. Thank you for your kind words and for choosing our brand. We look forward to continuing to provide you with excellent skincare products in the future.

Love it!

Best serum of I have used. Lightweight, a little goes a LONG way and already seeing results in my skin, with reduced redness and hormonal breakouts.

Thank you for your review! We're so glad to hear that our serum is working well for you and that you're already seeing positive results. Our lightweight formula is designed to be effective yet gentle, so we're thrilled that it's helping to reduce redness and hormonal breakouts. Thank you for choosing Eunoia Beauty!